Management Science Associates
MSA is a diversified information management company that offers information management and software...
Overview
Management Science Associates is a help desk product. MSA is a diversified information management company that offers information management and software applications. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.
The natural audience is support teams from two people to hundreds. Related areas on their profile: Analytics, Consulting, Customer Service, Database and IT Infrastructure. As a large product team themselves (501 to 1,000 people), they tend to serve customers of a similar scale best. Bigger vendor, more process. Budget time for procurement.
Management Science Associates is based in Pittsburgh, Pennsylvania. More on msa.com.
Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.
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Key features
Consulting
Customer Service
Database
Company
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