YellowFish Software

YellowFish Software was founded in 2001 out of pure frustration with the current state of help desk software. In practice that means handling IT tickets, assets and changes in an organized way.

The natural audience is IT departments. Alongside the main category they mention IT Infrastructure, IT Management and Ticketing. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

YellowFish Software is based in Westport, Connecticut and around since 2001. You can read more at revelationhelpdesk.com.

Things worth asking about: self-service portal, asset tracking, and automation. Get the renewal terms in writing before the first invoice.

Nobody has reviewed YellowFish Software on Revaw yet. If you use it, your rating goes first, and it takes about twenty seconds.