SharpenCX

Sharpen is an agent-first omnichannel cloud contact center platform that offers voice and software solutions. In practice that means storing all your company data in one place built for analysis.

The natural audience is data teams. They also list Cloud Data Services and VoIP, so expect those to show up in the feature set. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

SharpenCX is based in Indianapolis, Indiana and founded in 2011. More on sharpencx.com.

Before you commit, look at compute pricing, connectors, and governance. Get the renewal terms in writing before the first invoice.

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