Richmond Telecom
Richmond Telecom provides voice, data, and cloud solutions
Overview
Richmond Telecom provides voice, data, and cloud solutions. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.
The natural audience is support teams from two people to hundreds. Alongside the main category they mention Cloud Data Services and Customer Service. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.
Richmond Telecom is based in Glen Allen, Virginia and around since 2010. You can read more at richmondtelecom.com.
Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.
The facts above come from public company records. The score will come from people like you. Used Richmond Telecom? Rate it.
Key features
Customer Service
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