Ontime Ops

Ontime Ops documents and supports business process operations, particularly for financial and hedge fund application support org. In practice that means handling IT tickets, assets and changes in an organized way.

Who is it for? Mostly IT departments. Alongside the main category they mention Business Development and IT Infrastructure. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Ontime Ops is based in New York, New York and founded in 2010. Their site is ontimeops.com.

Things worth asking about: self-service portal, asset tracking, and automation. A short pilot with your real data tells you more than any demo.

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