InfoCenter

InfoCenter delivers Cloud Enterprise Applications fully customized, integrated and globally supported via the ServiceNow Platform. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Related areas on their profile: Application Performance Management, Customer Service, Enterprise Applications, IT Infrastructure and IT Management. As a large product team themselves (1,001 to 5,000 people), they tend to serve customers of a similar scale best. At that size expect formal onboarding, documentation and a longer sales cycle.

InfoCenter is based in Charlotte, North Carolina and founded in 2017. You can read more at infocenter.io.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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