Focused Cyber

Focused Cyber offers IT infrastructure, application development, cyber security, and help desk and support solutions. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. They also list Customer Service, Enterprise Applications and IT Infrastructure, so expect those to show up in the feature set. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

Focused Cyber is based in Triangle, Virginia. You can read more at focusedcyber.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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