CTS North

Here is CTS North in plain terms. CTS (founded as CompuTech Solutions in 1989) is a family-owned business specializing in the data center and ergonomic workplace environment. Put simply, it is about handling IT tickets, assets and changes in an organized way.

It makes the most sense for IT departments. They also list IT Infrastructure, so expect those to show up in the feature set. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

CTS North is based in Methuen, Massachusetts and founded in 1989. More on ctsnorth.com.

Our checklist for this category: self-service portal, asset tracking, and automation. Get the renewal terms in writing before the first invoice.

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