AuditBoard

AuditBoard develops a cloud-based audit automation platform that specializes in transforming economic governance within business sectors. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. They also list Cloud Data Services, Compliance and Customer Service, so expect those to show up in the feature set. They are a large team, 501 to 1,000 people, which usually shapes who they work with. At that size expect formal onboarding, documentation and a longer sales cycle.

AuditBoard is based in Cerritos, California and founded in 2014. More on auditboard.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with AuditBoard, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.