All In IT

All In IT is like having your IT Department, single point of contact for your tech needs, perfect fit for small-medium sized business. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Cloud Data Services, Consulting, Customer Service, IT Management and Professional Networking. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

All In IT is based in Katy, Texas. More on allinit.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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