Shield IT Service Management

Shield IT Service Management offers IT management solutions focusing on automation and integration. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. They also list IT Management, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Shield IT Service Management is based in Pittsburgh, Pennsylvania. You can read more at shielditsm.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

Every review on Revaw shows how it was verified, so if you know Shield IT Service Management well, your review carries weight here.