Knowledge Management Solutions

Knowledge Management Solutions provides consulting and training program development services. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Consulting, Content and Training, so expect those to show up in the feature set. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Knowledge Management Solutions is based in Linthicum Heights, Maryland. You can read more at kmsi.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with Knowledge Management Solutions, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.