BITS

BITS provides IT management solutions, computer support, IT and Information Technology solutions services. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Alongside the main category they mention Cloud Computing, Management Information Systems and VoIP. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

BITS is based in Warrenton, Virginia and founded in 2006. Their site is bitstechnology.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

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