FBSoft

FBSoft® Inc. provides a successful software solutions,including development and implementation, to the high-tech industry. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Customer Service, Outsourcing and Project Management. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

FBSoft is based in Salt Lake City, Utah. You can read more at fbsoft.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with FBSoft, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.