Meredith Digital

Meredith Digital specializes in sourcing virtually any I.T. hardware, software, component and supply item at below-market prices. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. They also list Business Development, Customer Service, Electronics, IT Management and Retail, so expect those to show up in the feature set. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Meredith Digital is based in Santa Ana, California. More on meredithdigital.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

The facts above come from public company records. The score will come from people like you. Used Meredith Digital? Rate it.