Blacksmith Applications

Blacksmith Applications provides data management, CRM, go-to-market, analytics, insights, and technical support services. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list CRM, Data Management and Technical Support, so expect those to show up in the feature set. As a mid-sized company team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

Blacksmith Applications is based in Lawrence, Massachusetts. More on blacksmithapplications.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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