SMS Assist

SMS Assist provides business services to deliver unprecedented transparency and control within the facilities maintenance industry. The job it does: building software for you when nothing off the shelf fits.

Who is it for? Mostly companies with a specific process to automate. They also list Facility Management and Property Management, so expect those to show up in the feature set. As a large company team themselves (501 to 1,000 people), they tend to serve customers of a similar scale best. At that size expect formal onboarding, documentation and a longer sales cycle.

SMS Assist is based in Chicago, Illinois and founded in 1995. Their site is smsassist.com.

Things worth asking about: portfolio relevance, who owns the code, and how they handle changes. Ask for a trial on your own data, not a canned demo.

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