ECRM

Here is ECRM in plain terms. Provides actionable insights and information to help buyers, sellers, marketers and merchandisers do business better. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. They also list Business Development, Consumer Goods and Information Services, so expect those to show up in the feature set. They are a mid-sized team, 201 to 500 people, which usually shapes who they work with.

ECRM is based in Solon, Ohio and founded in 1994. More on ecrm.marketgate.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

Every review on Revaw shows how it was verified, so if you know ECRM well, your review carries weight here.