My Local Beacon
My Local Beacon provides automated mobile marketing program to manage customer relationships
Overview
My Local Beacon provides automated mobile marketing program to manage customer relationships. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.
Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Customer Service and Location Based Services. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.
My Local Beacon is based in Chicago, Illinois and around since 2014. More on mylocalbeacon.com.
Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.
If you have worked with My Local Beacon, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.
Key features
Location Based Services
Company
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