Friendly Agent

Friendly Agent is a consulting company that offers Chatbots and marketing campaigns with the use of online channels. In practice that means answering common questions automatically and routing the rest to people.

It makes the most sense for support teams with high volume. They also list Chatbot, Financial Services and Messaging, so expect those to show up in the feature set. As a very small product team themselves (1 to 10 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Friendly Agent is based in South Windsor, Connecticut and around since 2017. You can read more at friendlyagentbot.com.

Things worth asking about: training sources, accuracy on your own docs, and escalation paths. A short pilot with your real data tells you more than any demo.

If you have worked with Friendly Agent, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.