Botego

Here is Botego in plain terms. Virtual Customer Reps. Reduces costs, increases customer satisfaction. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. They also list Analytics, Customer Service, E-Commerce, Knowledge Management and Natural Language Processing, so expect those to show up in the feature set. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Botego is based in New York, New York and founded in 2007. Their site is botego.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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