IT Assurance

IT Assurance is a Business service. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Alongside the main category they mention Enterprise Resource Planning (ERP), IT Management, Social Network and VoIP. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

IT Assurance is based in Portland, Oregon. Their site is itassurance.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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