Astound

Astound is an enterprise software company that develops an AI platform for employee service. The job it does: managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. Alongside the main category they mention Artificial Intelligence (AI), Machine Learning, Service Industry and Technical Support. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Astound is based in Menlo Park, California. Their site is astound.ai.

Before you commit, look at response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

Every review on Revaw shows how it was verified, so if you know Astound well, your review carries weight here.