Konsulere

Konsulere provides ServiceNow consulting and managed support for ITSM, ITOM, CSM, HRSD, SecOps, and GRC. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. They also list Business Process Automation (BPA), Cloud Computing, Consulting, Customer Service and IT Management, so expect those to show up in the feature set. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

Konsulere is based in Mckinney, Texas. More on konsulere.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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