Clarabridge
Clarabridge is a customer experience management platform
Overview
Clarabridge is a customer experience management platform. The job it does: scheduling posts, replying to comments and reporting across networks.
The natural audience is social and community managers. Alongside the main category they mention Analytics, Call Center, Customer Service, Social Media Management and Text Analytics. They are a mid-sized team, 201 to 500 people, which usually shapes who they work with.
Clarabridge is based in Reston, Virginia and around since 2006. Their site is clarabridge.com.
Our checklist for this category: which networks are supported and whether approvals are built in. Ask for a trial on your own data, not a canned demo.
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Key features
Call Center
Customer Service
Social Media Management
Company
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