CallScripter

CallScripter is a custom software development company. The CallScripter solution was conceptualised from an in-house need from our 24/7 outsourced call centre 13 years ago. Put simply, it is about building software for you when nothing off the shelf fits.

It makes the most sense for companies with a specific process to automate. They are a small team, 11 to 50 people, which usually shapes who they work with. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

CallScripter is based in Suffolk, Virginia. You can read more at callscripter.com.

Our checklist for this category: portfolio relevance, who owns the code, and how they handle changes. A short pilot with your real data tells you more than any demo.

If you have worked with CallScripter, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.