Mainspring
Mainspring provides software, hardware, installation, training, and support for retail stores
Overview
Mainspring provides software, hardware, installation, training, and support for retail stores. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.
Who is it for? Mostly small and mid-sized companies. They also list Business Development and Hardware, so expect those to show up in the feature set. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.
Mainspring is based in Tulsa, Oklahoma. You can read more at mainspring.net.
Our checklist for this category: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.
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Key features
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