iamGIS

iamGIS is a compuer software, that provides software solutions for inventory management of assets and infrastructure. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Asset Management, Customer Service and Facility Management. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

iamGIS is based in Indianapolis, Indiana. You can read more at iamgis.net.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

If you have worked with iamGIS, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.