Experience.com

Experience.com is a top XMP helping businesses manage reviews, build reputations & enhance Customer (CX) & Employee Experience (EX). Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. Alongside the main category they mention Analytics, Consulting, Consumer, Customer Service and Information Services. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

Experience.com is based in San Ramon, California and around since 2015. You can read more at experience.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

The facts above come from public company records. The score will come from people like you. Used Experience.com? Rate it.