Spoken Communications

Spoken Communications provides digital conversation solutions to global businesses. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. They also list Cloud Infrastructure and Customer Service, so expect those to show up in the feature set. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

Spoken Communications is based in Seattle, Washington and founded in 2005. More on spoken.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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