Unity Communications

Unity Communications is a BPO, contact center and 3rd party sales organization. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Accounting, Call Center, Customer Service, Telecommunications and Wireless, so expect those to show up in the feature set. They are a large team, 501 to 1,000 people, which usually shapes who they work with. Bigger vendor, more process. Budget time for procurement.

Unity Communications is based in Gilbert, Arizona and founded in 2009. You can read more at unity-connect.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with Unity Communications, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.