Magic
Help Desk by Magic
Overview
Magic works in help desk, which is about turning support emails and chats into tickets with owners, priorities and SLAs. Their profile does not say much more than that yet, so treat the rest of this page as a starting point.
It makes the most sense for support teams from two people to hundreds. They also list Artificial Intelligence (AI), Customer Service, Messaging, Mobile and Outsourcing, so expect those to show up in the feature set.
Magic is based in San Francisco, California. More on getmagic.com.
Before you commit, look at channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.
If you have worked with Magic, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.
Key features
Customer Service
Messaging
Mobile
Company
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