Agent.ai

Agent.ai is an AI-powered chat platform that enables businesses to respond to customers faster and helps agents to become more productive. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. Alongside the main category they mention Artificial Intelligence (AI), Customer Service and Machine Learning. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Agent.ai is based in Mountain View, California. Their site is agent.ai.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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