Bright Pattern

Bright Pattern offers innovative cloud contact center solutions. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. They also list Customer Service, so expect those to show up in the feature set. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

Bright Pattern is based in South San Francisco, California. Their site is brightpattern.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with Bright Pattern, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.