SherpaDesk

SherpaDesk is a cloud hosted customer support platform that assists IT businesses in tracking client requests and invoicing time. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Alongside the main category they mention Billing and Customer Service. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

SherpaDesk is based in San Francisco, California and around since 2012. Their site is sherpadesk.com.

Our checklist for this category: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with SherpaDesk, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.