Applied Global Technologies (AGT)

Applied Global Technologies (AGT) is a help desk product. Managed and Visual Collaboration Solutions. Put simply, it is about turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. They also list Cloud Computing, Collaboration, Customer Service, IT Management and Project Management, so expect those to show up in the feature set. They are a mid-sized team, 51 to 200 people, which usually shapes who they work with.

Applied Global Technologies (AGT) is based in Kennesaw, Georgia and around since 1993. You can read more at appliedglobal.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

If you have worked with Applied Global Technologies (AGT), tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.