ScreenConnect
self-Hosted Remote Support Software
Overview
Here is ScreenConnect in plain terms. Self-Hosted Remote Support Software. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.
The natural audience is support teams from two people to hundreds. Alongside the main category they mention Customer Service, Electronics, iOS, Meeting Software and Mobile Apps. They are a small team, 11 to 50 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.
ScreenConnect is based in Raleigh, North Carolina and around since 1995. Their site is screenconnect.com.
Our checklist for this category: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.
The facts above come from public company records. The score will come from people like you. Used ScreenConnect? Rate it.
Key features
Electronics
iOS
Meeting Software
Company
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