Tethr

Tethr operates as an AI-powered conversation intelligence platform. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

It makes the most sense for support teams from two people to hundreds. They also list Analytics, Artificial Intelligence (AI), Business Intelligence, Call Center and Compliance, so expect those to show up in the feature set.

Tethr is based in Austin, Texas and around since 2013. You can read more at tethr.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. Get the renewal terms in writing before the first invoice.

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