BMC Software

BMC Software is a business service management platform offering cloud and IT management solutions for businesses. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

The natural audience is small and mid-sized companies. They also list Cloud Computing and Information Services, so expect those to show up in the feature set. As a very large company team themselves (5,000+ people), they tend to serve customers of a similar scale best. Bigger vendor, more process. Budget time for procurement.

BMC Software is based in Houston, Texas and around since 1980. You can read more at bmc.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Ask for a trial on your own data, not a canned demo.

If you have worked with BMC Software, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.