Pioneer IT Associates

Pioneer IT Associates is an IT firm that specializes in software development, systems integration, and IT consulting services. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Business Intelligence and Information Services, so expect those to show up in the feature set. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Pioneer IT Associates is based in Cleveland, Ohio. You can read more at pioneeritassociates.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with Pioneer IT Associates, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.