Graftek Imaging

Graftek Imaging provides machine vision components. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. Alongside the main category they mention Hardware and Lighting. As a small company team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Graftek Imaging is based in Austin, Texas. Their site is graftek.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

If you have worked with Graftek Imaging, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.