Market Metrix

Market Metrix provides the only feedback management platform that maximizes every source of guest value: loyalty, referrals and reputation. In practice that means turning data into dashboards and reports people actually read.

The natural audience is analysts and leadership teams. They also list Business Development and Business Intelligence, so expect those to show up in the feature set. As a large product team themselves (501 to 1,000 people), they tend to serve customers of a similar scale best. Bigger vendor, more process. Budget time for procurement.

Market Metrix is based in Larkspur, California. Their site is marketmetrix.com.

Our checklist for this category: data connectors, modeling layer, and viewer pricing. A short pilot with your real data tells you more than any demo.

If you have worked with Market Metrix, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.