Text Request

Text Request is a business texting platform built to ignite customer engagement. In practice that means replacing internal email with channels and direct messages.

It makes the most sense for every team. They also list Messaging and Telecommunications, so expect those to show up in the feature set. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Text Request is based in Chattanooga, Tennessee and around since 2014. More on textrequest.com.

Our checklist for this category: search, retention policies, and external guest access. Get the renewal terms in writing before the first invoice.

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