IssueTrak

IssueTrak is a fast-paced, agile company with a 20-year track record of successfully developing issue tracking software. The job it does: turning support emails and chats into tickets with owners, priorities and SLAs.

Who is it for? Mostly support teams from two people to hundreds. Related areas on their profile: Consulting and Customer Service. As a small product team themselves (11 to 50 people), they tend to serve customers of a similar scale best. Small vendors mean quick answers and real influence on the roadmap, but check who covers support when someone is out.

IssueTrak is based in Virginia Beach, Virginia. You can read more at issuetrak.com.

Before you commit, look at channel coverage, automation rules, and per-agent pricing. Ask for a trial on your own data, not a canned demo.

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