xMatters

xMatters is a digital service availability platform that prevents issues from becoming business problems. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Developer Tools, DevOps and IT Management, so expect those to show up in the feature set. They are a mid-sized team, 201 to 500 people, which usually shapes who they work with.

xMatters is based in San Ramon, California and around since 2000. Their site is xmatters.com.

Our checklist for this category: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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