Firstsource

Firstsource provides BPO solutions to organizations in banking, healthcare, telecoms, and media. In practice that means turning support emails and chats into tickets with owners, priorities and SLAs.

The natural audience is support teams from two people to hundreds. They also list Banking, Customer Service, Financial Services, Health Care and Insurance, so expect those to show up in the feature set. They are a very large team, 5,000+ people, which usually shapes who they work with. At that size expect formal onboarding, documentation and a longer sales cycle.

Firstsource is based in Louisville, Kentucky and founded in 2000. More on firstsource.com.

Things worth asking about: channel coverage, automation rules, and per-agent pricing. A short pilot with your real data tells you more than any demo.

If you have worked with Firstsource, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.