Optando

Optando is a video-calling solution firm that provides customized software, system integration, technical support, and consulting services. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. They also list Consulting, Technical Support and Telecommunications, so expect those to show up in the feature set. As a very small company team themselves (1 to 10 people), they tend to serve customers of a similar scale best. You will probably talk to the people who build it, which is great until you need 24/7 support.

Optando is based in Philadelphia, Pennsylvania. You can read more at optando.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. A short pilot with your real data tells you more than any demo.

If you have worked with Optando, tell the next buyer what you paid and what surprised you. That is the part of this page we cannot write.