CXM

CXM workforce provides optimization solutions for contact centers and enterprise. The job it does: solving a specific business problem with software.

Who is it for? Mostly teams in its space. They also list Call Center and Telecommunications, so expect those to show up in the feature set. As a mid-sized product team themselves (51 to 200 people), they tend to serve customers of a similar scale best.

CXM is based in Houston, Texas. You can read more at cxmrecord.com.

Things worth asking about: pricing, support, and how it fits with the tools you already use. A short pilot with your real data tells you more than any demo.

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