Lumen Tech Group

Lumen Tech Group offers managed IT services, virtual CIO, managed anti-virus and backup, network security, monitoring, and maintenance. In practice that means managing your IT, from help desk to infrastructure, as an outside partner.

Who is it for? Mostly small and mid-sized companies. They also list Consulting, so expect those to show up in the feature set. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Lumen Tech Group is based in Brookfield, Wisconsin. More on lumentechgroup.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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