Ducom Systems

Ducom Systems offers customer feedback, technical, process improvement, management, monitoring, and control services for various industries. Put simply, it is about managing your IT, from help desk to infrastructure, as an outside partner.

It makes the most sense for small and mid-sized companies. Related areas on their profile: Consulting and Customer Service. They are a very small team, 1 to 10 people, which usually shapes who they work with. You will probably talk to the people who build it, which is great until you need 24/7 support.

Ducom Systems is based in Delray Beach, Florida and founded in 2008. Their site is ducomsystems.com.

Things worth asking about: response SLAs, onboarding, and what is billed per hour. Get the renewal terms in writing before the first invoice.

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